Privacy Policy

Effective Date: August 10, 2025
Last Updated: August 27, 2025

At Hotloot Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

Information We Collect

Personal Information

When you create an account or use our services, we collect:

  • Identity Information: Full name, date of birth, government-issued ID numbers
  • Contact Information: Email address, phone number, mailing address
  • Financial Information: Banking details, payment method information, transaction history
  • Account Information: Username, password, security questions and answers

Automatically Collected Information

We automatically collect certain information when you use our platform:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, games played, time spent on site, click patterns
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: Information collected through cookies and similar technologies

Gaming Information

To provide our services and ensure responsible gaming:

  • Gaming Activity: Bets placed, games played, winnings and losses
  • Preferences: Favorite games, betting patterns, communication preferences
  • Responsible Gaming Data: Deposit limits, session limits, self-exclusion requests

How We Use Your Information

Service Provision

  • Account Management: Creating and maintaining your account
  • Game Access: Providing access to casino games and sportsbook
  • Payment Processing: Processing deposits, withdrawals, and other transactions
  • Customer Support: Responding to inquiries and resolving issues
  • Identity Verification: Confirming your identity and age
  • Anti-Money Laundering: Monitoring transactions for suspicious activity
  • Regulatory Reporting: Complying with gaming authority requirements
  • Tax Reporting: Providing necessary tax documentation

Marketing and Communications

  • Promotional Offers: Sending bonuses, promotions, and special offers
  • Account Updates: Notifying you of important account changes
  • Newsletters: Sharing gaming news and updates (with your consent)
  • Personalization: Customizing your gaming experience

Security and Fraud Prevention

  • Account Security: Protecting against unauthorized access
  • Fraud Detection: Identifying and preventing fraudulent activity
  • Risk Assessment: Evaluating transaction and gaming patterns
  • System Security: Maintaining platform security and integrity

Information Sharing

Third-Party Service Providers

We share information with trusted partners who help us operate our business:

  • Payment Processors: For deposit and withdrawal processing
  • Identity Verification Services: For account verification and compliance
  • Customer Support Tools: For providing efficient customer service
  • Marketing Partners: For delivering promotional communications (with consent)

We may disclose information when required by law:

  • Regulatory Authorities: Gaming commissions and licensing bodies
  • Law Enforcement: When required by court order or legal process
  • Government Agencies: For tax reporting and compliance purposes
  • Legal Proceedings: In connection with legal claims or disputes

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

Technical Safeguards

  • Encryption: All data transmission uses 256-bit SSL encryption
  • Secure Storage: Personal information is stored on secure, encrypted servers
  • Access Controls: Strict access controls limit who can view your information
  • Regular Audits: Security systems are regularly tested and updated

Operational Safeguards

  • Staff Training: All employees receive privacy and security training
  • Background Checks: Personnel with access to personal data undergo screening
  • Incident Response: Procedures in place for responding to security incidents
  • Data Minimization: We collect only the information necessary for our services

Your Privacy Rights

Access and Correction

  • Data Access: Request a copy of the personal information we hold about you
  • Data Correction: Update or correct inaccurate personal information
  • Account Management: Access and modify your account information directly

Data Control

  • Marketing Opt-Out: Unsubscribe from promotional communications
  • Cookie Management: Control cookie preferences through your browser
  • Account Closure: Request closure of your account and deletion of data
  • Data Portability: Request your data in a portable format

Canadian Privacy Rights

Under Canadian privacy laws, you have additional rights:

  • Complaint Process: File complaints with privacy commissioners
  • Consent Withdrawal: Withdraw consent for certain data processing
  • Breach Notification: Be notified of significant data breaches
  • Privacy Officer Contact: Direct access to our privacy officer

Cookies and Tracking

Types of Cookies

  • Essential Cookies: Required for basic site functionality
  • Performance Cookies: Help us understand how you use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

Data Retention

Retention Periods

  • Active Accounts: Information retained while your account is active
  • Closed Accounts: Most data deleted within 7 years of account closure
  • Legal Requirements: Some information retained longer for regulatory compliance
  • Marketing Data: Promotional preferences retained until you opt out

Secure Deletion

When information is no longer needed, it is securely deleted using industry-standard methods.

International Transfers

While we primarily operate within Canada, some service providers may be located outside Canada. When transferring data internationally, we ensure appropriate safeguards are in place.

Children’s Privacy

Our services are not intended for individuals under 18 (or 19 in certain provinces). We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through:

  • Email Notification: Direct notification to registered users
  • Website Notice: Prominent notice on our website
  • Account Dashboard: Notification in your account area

Contact Information

Privacy Officer

For privacy-related questions or concerns: Email: [email protected]
Phone: 1-800-HOTLOOT (1-800-468-5668)
Mail: Privacy Officer, Hotloot Casino, Toronto, Ontario, Canada

Regulatory Complaints

If you’re not satisfied with our response to your privacy concern, you may contact:

  • Office of the Privacy Commissioner of Canada: 1-800-282-1376
  • Provincial Privacy Commissioner: Contact information varies by province

Responsible Gaming Privacy

We take special care with responsible gaming information:

  • Confidentiality: Self-exclusion and limit-setting information is strictly confidential
  • Limited Access: Only authorized personnel can access responsible gaming data
  • Secure Storage: Responsible gaming records are stored with enhanced security
  • Retention: Some responsible gaming data may be retained longer for player protection

This Privacy Policy is governed by Canadian privacy laws and regulations. By using our services, you acknowledge that you have read and understood this policy.